Edwin service pathetic

This is a battle I am fighting for 4 months now. Edgar’s gave a discount on settling my account, I paid the amount and requested the paid up letter instead I have been back and forth between VVM Attorneys and the pathetic *********** Edcon Accounts departments. Whenever I contact them, they tell me the query will be resolved in 20 days. 3 rounds of 20 days has come and gone and the account still showing on me credit report reflecting negatively. The staff are unaware of what is happening on the accounts of their customers and responding before checking and making themselves appear as complete idiots. I am literally in tears because of this bad service. I have never in my whole life experience such ********** service ever. After contacting Edon for several months and hoping to get my account balance amended to zero and receive my paid up letter, it is now at a point where they completely ignore my communication and a paid account is still reflecting a balance that I am not owing. Can someone please take the responsibility and fix this mess that has been going on 4 months