MM
Makabata M

1 reviews | Active since Apr 2019

19 Apr 2019, 08:41

Edon, stop sucking money out of us unfairly.

I have getting charged on my account for several months for services I never approved. Tried to fix through emails and called ad it has proven to be a waste of time and my money (which I had already wasted through months of paying for services I had not given anyone permission to bill me for) At some point I got this comms: "In response to your enquiry with EDCON, we hereby confirm that your financial product/s has been cancelled as requested. Airtime/dat subscription has been cancelled and reversal requested. We sincerely apologies for the inconvenience.

Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details."

Today I got a latter/email titled 'Edcon Account Risk Alert' With the body " The total amount due on your account is R260.89. It is in your best interest to pay the total amount due immediately. To pay the total amount due immediately, even though this may Due to the non-payment of your account, you credit facility has been suspended until your account is paid up to date. If your account remains in arrears you may lose all of your insurance benefits.

Your arrear account information has been recorded at the credit bureaux to reflect the non-payment of this account, which may prevent you from obtaining further credit with other organisations as per the National Credit Act 34 Of 2005. Payment can be made at any of the Edcon stores (Edgars, Edgars Active, Jet, Jetmart, Red Square, Boardmans and CNA). "

This is unbelievable and unforgivable. Why should I keep spending my hard earned money on service I do not get and do not know anything about? Is this what their business has reduced to? Find all ways to suck money out of people.

Edon, like I said in my comms with you fix it and loose any of my contacts, I need no association with you no more. I have had enough

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Replies (1)
Edcon
Edcon's reply20 Apr 2019, 10:25
Official
Good day Mr Mokgolobotho,

 

Reference number         : ***/GO

 

Please be informed we have tried reaching you but you were not available.

 

We have sent a response on your personal email address regarding the feedback received from the RMCS Team who have managed to conclude the matter.

 

Should you have any further enquiries, please do not hesitate to contact us.

 

Edcon Customer Experience 

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