KB
Kristen B

1 reviews | Active since Jan 2019

10 Jan 2019, 08:57

Edgars wastes my time and my money

Hellopeter MENU Edgars wastes hours of my life and money A review of Edgars by Kristen B on 10 Jan 2019 Like Share Comment Report Edgars wastes hours of my life and money Yesterday I received an sms to say my account was approved. After going to 3 stores we finally got helped at Canal Walk branch where I was given a card and given my credit limit, I was also told I would receive my R1750 vouchers and I could now go and shop. I then proceeded to shop tlat Edgar's for 2 hours finding stuff I really wanted most of which was on sale. I then proceeded to the checkout where I was now told my account is blocked. The lady took me to the customer services desk where they told me they are unable to help me until another day. I had waste d over 2 hours of my life and traveled far and also don't even know if I will be able to get those items again. I am extremely frustrated at Edgar's, why tell me my account it active issue me a card and allow me to spend 2 hours shopping only to tell me my account isn't active and I need to now come back a other day. Edgars how are you going to rectify this situation. My account number is ********** ********** 54362

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Replies (2)
Edcon
Edcon's reply10 Jan 2019, 10:25
Official
Dear Kristen, 

Thank you for notifying us of your experience.                                                                                                                                    We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.                                                                                                                                        We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. 

Kindly note  your query is referred to our New accounts team to investigate and revert back to you to confirm the reason your account is blocked.

Your reference number is:
***/GO

Kind Regards

The Edcon Team 
*** 
KB
Kristen B's update12 Jan 2019, 09:58
Reviewer Update
Got a call from Edgar's to say everything is sorted out went in to shop again and account it still locked thank you for nothing Edgars