Edgars service

Hi I recently got a notification that i qualify for a credit increase.So i emailed all the required information and waiting for my increase to go up. Which didn't happen. So i went in the store to find out what the delay was. I was told that because the layout of my payslip has changed because my companies payroll software has changed , i wont be allowed to get the credit limit increase unless i go to the bank and get bank statements.I was then told that my payslips are not the 3 latest payslips. The reason it wasnt the 3 latest payslips was because when i app**** for the increase , the payslips were the latest. And by the time i went to the shop it was in a new pay period. Please can this issue be resolved