MN
Mervin N
1 reviews | Active since Aug 2015
04 Aug 2015, 14:51
EDGARS SALE PRICES ****
Edgars sale item red sticker reflected R249.00. I found another item (same item) where the sale sticker was not covering the original price. the original price was R229.00. The item scanned at R249. how is this possible. The general manager (Lucas Maphanga) says I don't understand how it works and that the price of the item could have increased. He got very defensive and would not agree that this was a problem. He was very arrogant and did not want to reason. He insisted that this never happened before. Even with the two shirts in my hand, he still says its impossible for it to have happened before. I have taken pics of the tags and I will send to the media if no apology is forthcoming from Edgars.
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Edcon's replyOfficial
06 Aug 2015, 09:58Hello Mervin86,
Thank you for raising your concerns with us. Please note we have referred this matter to management to address. Price increases were implemented well ahead of the promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We assure you investigations were conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this matter to management to address. Price increases were implemented well ahead of the promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We assure you investigations were conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edcon's reply06 Aug 2015, 09:58
Official
Hello Mervin86,
Thank you for raising your concerns with us. Please note we have referred this matter to management to address. Price increases were implemented well ahead of the promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We assure you investigations were conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please note we have referred this matter to management to address. Price increases were implemented well ahead of the promotional activities. Therefore, the perception that price increases were implemented just prior to promotion, is incorrect and any confusion created was not at all intended. We assure you investigations were conducted and concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***