aK
abdullah K

1 reviews | Active since Nov 2016

03 Apr 2017, 16:02

Edgars ****** me. Don't EVER open an Account with them

<p>Edgars do not tell you that if you apply for a 6 month interest free account , it needs to be approved first else it would become a 12 months interest collecting account. When signing the pre-agreement form it clearly states 6 months no interest, if i knew they worked in this manner i wouldve never app**** for an edgars account. i contacted the call centre , at first the lady said, they no longer do 6 months accounts but when you enter an edgars store , theres a HUGE SIGN saying " apply for your 6 months interest free account today " . when i call the call centre again , the lady said the approval of your 6 months interest free account depends on your credit bureau score which nobody told me about. i spoke for 1 & a half hours on the call and i was told my pre agreement form will be reviewed from the store i collected & activated the card at ( call was made on thursday 30/03/17 ) and was told they will call me before close of business today. I still havent received a call back. Edgars ****** me basically. They make everything look and sound nice but they dont be open with you, i wouldve never taken the account if i knew it would be pending approval. </p>

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Replies (1)
Edcon
Edcon's reply04 Apr 2017, 12:34
Official

We have received your concerns and apologise for the inconvenience caused by the matter.Kindly be advised that the system automatically puts any customer who does not qualify for the 6 month plan to the 12 months plan, for further clarity on with the criteria that is used , you may reach our new accounts team below.Kindly contact the new accounts team on the below details for more clarity on the status of your new account. ref no: ***/GO

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards,

Customer Experience Team

Call Centre: ***.