1 reviews | Active since Nov 2016

12 Mar 2019, 11:13

Edgars & RMCS - No Honesty or Integrity!

I have been a loyal Edgars account holder for years. I haven't used any credit for the past year and decided to rather close my account instead of paying club fees and services fees for nothing. I then only found that RMCS decided to charge airtime and data bundles to my account. I do re-call their telephone call whereby they offered these services which I declined because I already have a contract with another service provider. I have been calling since 04/03 to have this investigated and cancelled so that I can close my account. I also requested the voice recording where I agree to add said services to my account and I also wanted to know which cellphone number receives the data and airtime bundles. Until this day I have no sufficient feedback except that they have cancelled the services on 07/03/2019. Very disgusted.

0
Replies (1)
Edcon
Edcon's reply12 Mar 2019, 12:39
Official
Dear Bianca, 

Kindly note we tried contacting you telephonically but could not reach you.

The reason for calling was to request for your account details for investigation purposes. 

Kindly revert on our customers relations email box (***) and provide your account details.

NB: Your subject title should be the below reference number.

Your reference number is:
***/GO

Kind Regards

The Edgars Team
*** 

Best regards,