1 reviews | Active since Oct 2013
Edgars refuses to exchange Levis jean
Am coming from Edgars and i met Kgotso, this is what the story? i bought a levis jean from Edgars Bara, however, because am working from Randburg it was late for me to exchange because it is bigger in size.<br> <br> I lost the price but i have slips confirming the purchase, Kgotso he first told me Levis 501 and 527 are not the same which is something untrue because we checked and the prices were the same.<br> <br> the one i bought is 527 yet i was looking 501 but it does not have a price teck. I have never wear this jean i bought it on 23/06/2015 and now you guys are telling me to go and look for price are you serious????? This guy referred me to my terms and conditions at the back of slip. I dont care about T's and C's I want to exchange this jean, am paying my account everymonth and you dont consider changing the jean without price teck. IS THIS BECAUSE AM BLACK IN COLOUR???
In response to your recent query regarding the above-mentioned Edgars store, please accept our sincere apology for the inconvenience that you may have incurred. In order to be assisted without any hassles, you need to adhere to the our Refund/Exchange policy. We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? it is unworn and unused and the price ticket is attached
There was no price tack you also confirmed and the store staff member provided you with accurate information. You can fami****ize yourself more about our Refund/Exchange more by following this link http://www.edgars.co.za/Edgars/_Site_Footer/Refunds_Exhange.htm
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Edgars store, please accept our sincere apology for the inconvenience that you may have incurred. In order to be assisted without any hassles, you need to adhere to the our Refund/Exchange policy. We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? it is unworn and unused and the price ticket is attached
There was no price tack you also confirmed and the store staff member provided you with accurate information. You can fami****ize yourself more about our Refund/Exchange more by following this link http://www.edgars.co.za/Edgars/_Site_Footer/Refunds_Exhange.htm
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***