1 reviews | Active since Nov 2019
Edgars promenade
I went to edgars promenade to exchange a pair of takkies that i bought at Highkey which was at the time part of the edcon group. The takkies has a defect and I've only had it for 4 months. I took it to Highkey who then told me i should return it to an edgars store. I went to edgars to return it and the cashier didnt want to help me and said i should take it to Highkey, after i explained to her what they said at Highkey she told me shes going to speak to her manager. The manager then said okay its fine i can go and fetch another pair of takkies. The price of the takkies at highkey was R799 and edgars price is R849. After a long argument with them that i shouldn't be paying extra as i am coming to exchange it and that i should get it for the same price i originally paid for it the cashier and manager then insisted that the R50 should be added to my account because i didnt buy the takkies by them and their price is R849 and that they are doing me a favour by exchanging my takkies as it was bought at Highkey which was at the time part of edcon
Thank you for sharing your instore experience with us.
We apologise for the frustrations caused to you with the exchange of these sneakers.
We will discuss this matter with the store manager and final feedback will be provided to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
Thank you for sharing your instore experience with us.
We apologise for the frustrations caused to you with the exchange of these sneakers.
We will discuss this matter with the store manager and final feedback will be provided to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Best regards,
