Edgars pathetic service

I have not taken or subscribed for any airtime subscription, but my statement account shows different. After numerous call center calls the subscriptions was cancelled, but when I received my new statement, I see otherwise. I also requested a refund which I'm still waiting for. Call center takes forever to answer calls, pathetic service. I account is now in arrears which I'm paying interest for. This now going on for weeks...

Official business reply Thank you for sharing this information with us. We apologise for the inconvenience caused to you with the airtime billing that is going off your account. Kindly note that we will escalate your query to our third parties RMCS for a cancellation/reversal of all the fees and final feedback will be provided to you. Reference: ********** 2249/GO

Kind regards The Edgar's Customer Experience Team

Its being over a month and still no refund and feedback provided.....