Edgars- Never willing to assist

I have an account with Edgars which was overdue. <br> I called the call centre to make an arrangement however they would not accept an amount any lower than they insisted on me paying. <br> I asked them to contact me the following month so that I could make a payment. <br> When they failed to do so I emailed them to ask if I could make a payment and was told that they were in the process of handing me over. I emailed back and asked if I could pay the total due, if they would re-open the account. <br> They did not even respond to my email. <br> I called the call centre again to request assistance and was told that I could basically not ever be helped by them in the future ever again!!!!