1 reviews | Active since May 2016
Edgars, Mall of Africa, playing me for a fool!!!
<p><span style="font-size: 11px; line-height: 15px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">I purchased a black up kohl eyeliner valued at R190 on the 29th of April '16 at the Edgars, Mall of Africa. They rung my item twice and when I brought it to their attention, told me it would automatically retract within 24 hours and if it doesn't I should give them a call. It obviously did not, contacted the manager after two days..who then asked me to send my bank statement as proof. Firstly gave me an incorrect email address that kept bouncing back and after several attempts, eventually got the correct one. After they had received my BS, they further asked for my banking details as well as my card number and told me that they would refund my money back. I have been following up since, with no response whatsoever!!!</span></p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars mall of Africa management for actioning accordingly as the matter regarding the double charge on one item has been reported to them . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars mall of Africa management for actioning accordingly as the matter regarding the double charge on one item has been reported to them . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.