Edgars kids don't play!!

Hello my name is Dimakatso Lechesa I bought a Barbie bag for my four year old daughter earlier this month at Edgars Thabong, and to my dismay my daughter came back with the bag torn yesterday. It has not even been 25 days since she's had the bag, so yesterday I went to the store where I bought the bag only to be told they can't take it back because my daughter's name is on the bag and also cause its dirty......HELLO she's 4, how neat is she supposed to be!! I came back to the store today because the store manager wasn't there the day before, I was greeted by an arrogant and rude woman who is apparently the manager she had the oddesity to tell me I could have atleast washed the bag, I wonder what she knows about customer service and toddlers. I have never been so disgusted by someone in a management position. My point is though I did not buy a bag only for it to last a couple of days for R200 nogal. I need Edgars to exchange this piece of poor quality or atleast sew it together since my child did not keep it clean.