pM
paballo M

1 reviews | Active since Mar 2014

25 Aug 2016, 08:21

Edgars is the worst company on earth

<p>Yet again I'm trying to sort out the mess that Edgars have managed to put me in. All I've done for the last three days was call them so I can get the details of the Ombudsman. No one I've managed to get through to from Tylene Padayachee to Lina Ngubani and right up to Buntu Godwana could give me this information. Instead Buntu gave a number of some person in charges of the finances department but surprise surprise, this number does not work. I'm at my witsend. All I want is the number for the ombuds. I have no interest in explaining an issue I did not create for myself anymore. Dear Edgars, when you contact me please ensure that you do this with my requirements. I will put you on blast every day if I have to. You are not going to ruin my credit record</p>

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Replies (2)
Edcon
Edcon's reply25 Aug 2016, 09:05
Official

Please be advised that we have tried calling you on the mobile phone number that you have forwarded us, to discuss the matter, however you were unreachable. Kindly forward us a correct account number as the one provided is incorrect and we will therefore liaise with the accounts team management regarding the matter reported by our valued customer . A reference number for the complaint logged on your behalf is as follows ********** 106/GO. We apologise again for any frustrations incurred

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

pM
paballo M's update25 Aug 2016, 10:59
Reviewer Update

The account number I gave you is the one I got from your customer care team. Of course it would be invalid because this account was supposed to be closed in 2008. If you need to get hold of me, you will get hold of me after 4pm because I am at work