Edgars is the most incompetant company by FAR

I submitted a proof of payment with my statement on the 22/12 and Nwabisa Makhanya send a reply to my e-mail address with the wrong person's details. She used the attachment scan number and didn't bother opening the attachment. I complained immediately that I was not Mrs Fynn and to allocate the payment correctly, this is not the first time this has happened despite have to e-mail 30 times prior - phone the call centre to be hung up on repeatedly having the wrong surname used. this was my only account, I'm repeatedly listed on ICT and have now had an account be declined due to slow payment, first my history immediately, I am in the process of taking Edgars as a how to the consumer board, I earn above max. Not only is this impacting me but your incompetency is affecting my wife's history - who earns in the top 10% of the country. Sick of the people working there all listed: 'Hlengiwe Cele, Portia Kolobe. its takes 2 months to allocate payments I send with a statement!!! I have been pre approved for a R800K bond but had a cell phone contract denied because of Edgars and their idiots, will happily supply e-mails. Do not have a call centre trainee phone me, Manager or nothing!<br> <br>