Edgars Insurance pathetic

I have been a loyal customer with Edgars since I started my first job over 30 years ago. I never missed a payment or were in any arrears situation. I took out income protection insurance on my account because nobody knew what the future would bring, as a responsible person should. I got retrenched and still tried to keep the account up to date as I expected to find other employment. Unfortunately with the economic climate in the country even before the lockdown, I could not find another job and subsequently stopped paying the account. I put in a claim against the insurance, emailed my whole pedigree a few times to email addresses supp**** by the debt collectors who are of zero assistance to me. I have to follow up daily with Hollard on my claim, but no joy there either. I am expected to call the Hollard call centre to follow up, but the call centre never answers my calls and holding on to listen to their prerecorded messages depletes my airtime which they are not refunding either. If my claim was for funeral cover, I would have been decomposed and rotten by the time their pathetic call centre or customer service woke up.