Edgars Incompetence to resolve an important incident

Hi there

I started receiving emails from Edcon Collections with the heading "Urgent Communication regarding your Edcon Account." This was the contents of the email: Dear MISS LL BOOYSEN Kindly open the attached urgent communication regarding your Edcon account using your date of birth (e.g. ********** 2) YYYYMMDD. You may contact us by replying to this email by selecting “reply” and indicating your ID/passport number on the subject line together with your arrangement. Kind Regards Accenture Services

I was shocked as i am 100% sure i dont have an account with Edgars but only a Cash Thank u card. I tried to open the attachment but my ID number did not work. I contacted the customer service, who in turn told me they only have a Cash Card listed for me but i should follow it up with the relevant department and i was given a Johannesburg number. I contacted this number and was informed that it might be a mistake from their side and maybe its someone with almost the same ID number as me. I said yes but the same initials and surname and the same email address too? They told me not to worry, as it does not show on their side that i have an account with them. So i let the matter rest, till i found another email today:

Hello Miss Ll Booysen! Thanks for visiting Edgars Hemingways! We would love to get your feedback through a short, 2-question survey. Regards, The Edcon Customer Experience Team

I have never been to Hemigways, and dont even know where it is. So the same process occurred. phone Customer Service who confirmed the Cash Thank U card. They gave me the Johannesburg number again, i said no thank you they not resolving the matter. Not gonna waste my airtime yet again.

I would like this matter resolved. Sort out who got this account. They just have this "we dont know whats going on attitude" but if uits a case of identity theft i will be the one who has to run around like a headless chicken for Edcon's incompetence