Edgars ******ion

I had claimed a new cellphone through insurance some time back and the store attended registered it as a purchase instead of a claim. It took me three visits to get this cleared. Subsequent to this, Edgars saw it fit to actually charge me interest on this false purchase. They have been harassing me with messages and calls from their accounts department. I have made numerous and futile attempts to get this matter cleared as it will affected my credit and my account. Edgars does not care about their customer relations, nor do they train their staff to handle complex matters appropriately. Their staff is only taught how to follow a prescribed scripts which don't require one apply their mind. Edgars has also threatened to escalate the matter to the credit bureau. I will have to see what the ombudsman has to say about the matter.