CR
Collin R
1 reviews | Active since Aug 2010
22 Jun 2015, 12:41
Edgars Edcon do not get back to you
This is my second complaint, the first one got a reply with a reference number, ... nothing after that, I have sent multiple mails, ... nothing, their debt review phone number, ... ***, DOES NOT WORK.<br> <br> This is my last request. I will be sending my next follow up to SENIOR management at Edcon, this is only due to my frustration and lack of feedback<br> <br>
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Replies (1)
Edcon's replyOfficial
23 Jun 2015, 13:35Hello CollinVR,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the matter raised will be escalated to both Accounts and Debt Review departments for urgent assistance and feedback will be provided. We have also received the letter you e-mailed to us.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the matter raised will be escalated to both Accounts and Debt Review departments for urgent assistance and feedback will be provided. We have also received the letter you e-mailed to us.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply23 Jun 2015, 13:35
Official
Hello CollinVR,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the matter raised will be escalated to both Accounts and Debt Review departments for urgent assistance and feedback will be provided. We have also received the letter you e-mailed to us.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Please note as per our telephonic discussion the matter raised will be escalated to both Accounts and Debt Review departments for urgent assistance and feedback will be provided. We have also received the letter you e-mailed to us.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***