Edgars committing *****!!!

A few months ago when someone from Edgars phoned me to pay my account, I realized that I keep paying but the balance is not dropping.

I went onto the online edgars app just to see that there is some kind of airtime subscription that is being billed to my account which I DID NOT GIVE PERMISSION FOR.

I spent about 3 hours on the phone all together AFTER I have been to an edgars branch for help, where the two ladies said that they would not be able to help me and that I must phone this number.

After spending this much time on the phone, I decided to send an e-mail. I went onto the internet and got every possible e-mail address for edgars, I could get, and sent an e-mail so that they could assist me.

This is now affecting my credit status because I refuse to make any payment until I have been assisted!!

POINT OF THIS UTTERLY ANNOYING STORY..... The call centre agents keep calling for me to make a payment and I have been very patient over the phone until now. I would not want to be the next person who phones me for a payment!!!!