TM
Thokozile M

1 reviews | Active since Apr 2015

01 Sept 2016, 15:08

Edgars Club ****

<p>Edgars Club” was activated on my dad’s account in “1997”, product offered a funeral cover which worked similar to “Jet club” This was before the introduction of their new Club services adding and splitting of benefits which have changed to affect the benefit as to the main reason the account holder opted to enrolled the service. From Edgars Club” to three “ Edgars VIP, Edgars life and Edgars Classic and Edcon decided to change my dad’s policy to Edgars life which does not fit the account holder’s need. This is the 1st time we claimed on this product and we are now told there’s nothing to claim for as per the change done by them on the policy, after 15yrs of payments done</p>

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Replies (2)
Edcon
Edcon's reply05 Sept 2016, 09:02
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that indeed Edgars Club Life does not have the funeral payout benefit. Only the Club classic and VIP members have the funeral payout benefit. . Please find the below reference number for your email ***/GO. We apologise for any frustrations incurred.

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

Edcon
Edcon's reply05 Sept 2016, 09:02
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that indeed Edgars Club Life does not have the funeral payout benefit. Only the Club classic and VIP members have the funeral payout benefit. . Please find the below reference number for your email ********** 021/GO. We apologise for any frustrations incurred.

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.