1 reviews | Active since Feb 2016
Edgars Club Card
I noticed on my Edgars statement (which I do not receive every month, maybe every 3 months) that they charge me R44 for my Edgars Club Card fee and not the R39 that I signed up for. I went to my nearest store and enquire about this and the staff members there told me that they do not know why Edcon is charging me R44. They called and asked that I speak to one of the consultants. The lady on the phone told me that the fee went up. I asked her when they notified the clients and she told me that they notified me last year. I asked her to be more specific as I never received any notification and she said she can't say when. Just last year. I asked her then when the fee went up and again she told me she cannot say when, just last year. I asked her why the staff members at Edgars was not even aware of this and she could not answer me. Now why was I never notified of this and why can no one tell me when this increase was? You cannot just change pricing on products without notifying clients or informing them of this. And then get your facts straight. You can't just tell me last year but you are not sure when in last year.
Thank you for addressing your concerns regarding your Edgars Club Membership fee increase with Edcon financial Services.
As discussed telephonically there is an annual fee increase that takes place every October. Please be advised that our marketing team is currently working on a process that would ensure timely communication is sent out to all customers informing them of the impending club fee increase.
Please accept our sincere apologies for all the frustrations.
Your Reference number is: ***/GO. Should you require further assistance please do not hesitate to contact us on: ***.
Kind Regards
Customer Experience Team
***
Thank you for addressing your concerns regarding your Edgars Club Membership fee increase with Edcon financial Services.
As discussed telephonically there is an annual fee increase that takes place every October. Please be advised that our marketing team is currently working on a process that would ensure timely communication is sent out to all customers informing them of the impending club fee increase.
Please accept our sincere apologies for all the frustrations.
Your Reference number is: ***/GO. Should you require further assistance please do not hesitate to contact us on: ***.
Kind Regards
Customer Experience Team
***
