TK
Thulisile K

1 reviews | Active since Aug 2014

17 May 2017, 16:40

Edgars club benefits not valid

<p> I called in to the roadside assistance benefit today for the first time. I had to check on their website what the benefits are. The agent told me I only qualify for the towing and not the transportation benefit. The transportation benefit says that you get up to 1000 for car hire or taxi to take you home after a breakdown. The agent told me tbeu can organise it at my own cost. This is not what the club benefit states. I spent my own money whilst I have a benefit. Screen shot clearly shows they will pay fir transport costs should your car breakdown. </p>

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Replies (3)
Edcon
Edcon's reply19 May 2017, 08:54
Official

We would like to thank you for bringing the matter to our attention. We apologise for any frustrations incurred. We have sent the matter to the Emergency services team so that they may assist our valued customer regarding the roadside assistance query and revert directly back to you. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

TK
Thulisile K's update30 May 2017, 17:14
Reviewer Update

I still have not received contact or feedback on this matter.

TK
Thulisile K's update20 Jun 2017, 13:20
Reviewer Update

Still no responseor feedback