EDGARS CLUB

I would like to know with how many people must one speak to before your query is resolved. I canceled my edgars club in September 2020. I am still being billed for it. When I spoke to Tinika on the 06 Jan 2021 from the accounts department she told me there was no billing in November but then it was activated again in December by who she can't tell me as I need to contact the club card department. She then informed me she will reverse the payment, which never happened because in January 2021 I received another statement with the club being billed for Dec and Jan. What ****es me off the most the fact that I have this account for 21 years to be called from edgars saying I must pay R55.17 and then again R112. 20 because of their ***********s. I have been paying my account every month for 21 years. Can someone please direct me to someone that can resolve this issue. Thank you