Edgars billing me without my concent...

Good Day

This is really frustrating, Little over a month ago I queried about my account balance however I am still waiting on assistance whereby I was credited without my consent. Last week I called the call Centre and I could not get a proper answer but my matter is being investigated.

I am being billed for something I have not agreed to and now I have to pay which I refuse and its affecting my credit record, I don’t think this is fair on me. My account is always up to date and now this.

In August I cant remember the precise date in question I have been called by 3 agents explaining this free WIFI for the first month and if am interested going forward I will be billed. Firstly I never used the wifi and I was billed without agreeing to anything. And mind you this was not even a month but I was billed.

First time I called to query I was told I would get a call in 48 hours , I received references no

EDCP- 181 ********** 597 EDCP – 181 ********** 606 EDCP- 181017- **********

Yet nothing is getting done, I need assistance ASAP,

This is for the airtime billing department.

Kind Regards