TD
Thomas D
1 reviews | Active since Oct 2019
01 Oct 2019, 16:30
Edgars.. bad service ever
Hi I have problem with Edcon. They used to join people policy *******ly like plan and Personal Accident Plan from Edgars mobile phone from Jet club which I did not join telling me about voice recording. How can you join something that you did not signed. They just *****ing peoples money may you please advice what steps must I take from now because this started in 2017, 2018 still never stop up until now 2019 . My problem they don't want to refund their client even though they know about it. I'm writing to hellopeter for help. thanks
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Edcon's replyOfficial
02 Oct 2019, 09:56Dear Thomas
Thank you for bringing this matter to our attention.
Kindly note that we are sending statements to you on a monthly basis and should you dispute any financial services products that appear on your statement, kindly contact us immediately for assistance.
Our financial services team have sent an sms response.
With regard to your recent Financial Service inquiry with EDCON, kindly note your query has been processed.
A refund has been declined. As per the call recording, the sale is valid for Family Provider Plan and Personal Accident Plan.
Reference: | ***/go
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Kindly note that we are sending statements to you on a monthly basis and should you dispute any financial services products that appear on your statement, kindly contact us immediately for assistance.
Our financial services team have sent an sms response.
With regard to your recent Financial Service inquiry with EDCON, kindly note your query has been processed.
A refund has been declined. As per the call recording, the sale is valid for Family Provider Plan and Personal Accident Plan.
Reference: | ***/go
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edcon's reply02 Oct 2019, 09:56
Official
Dear Thomas
Thank you for bringing this matter to our attention.
Kindly note that we are sending statements to you on a monthly basis and should you dispute any financial services products that appear on your statement, kindly contact us immediately for assistance.
Our financial services team have sent an sms response.
With regard to your recent Financial Service inquiry with EDCON, kindly note your query has been processed.
A refund has been declined. As per the call recording, the sale is valid for Family Provider Plan and Personal Accident Plan.
Reference: | ***/go
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
Kindly note that we are sending statements to you on a monthly basis and should you dispute any financial services products that appear on your statement, kindly contact us immediately for assistance.
Our financial services team have sent an sms response.
With regard to your recent Financial Service inquiry with EDCON, kindly note your query has been processed.
A refund has been declined. As per the call recording, the sale is valid for Family Provider Plan and Personal Accident Plan.
Reference: | ***/go
Kind regards
Edgars Customer Experience Team
***
Best regards,