IR
Ike R
1 reviews | Active since Nov 2015
23 Nov 2015, 10:43
Edgars and edcon 'mobile content'.
I cancelled all the insurance covers billed by edcon without my concern in April 2015, I recently discovered that i was being billed R19.99 for \Mobile content' that i never received nor did i ever sign up for it. I went to edgars in Boulders Shopping Centre they called the call centre towards the in early November 2015 to enquire about this
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Edcon's replyOfficial
24 Nov 2015, 10:56Hello irampedi,
Kindly note we tried contacting you telephonically at about 10:50 but could not reach. (left a voice message)
Firstly we would like to apologise for the overall service experience.
We can understand how frustrating it must have been for you trying to cancel a product linked on your account from April 2015 with no luck.
Please be advised that your query has been escalated to our mobile contact team for investigation purposes. Upon their findings direct feedback confirming cancellation and a refund will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Kindly note we tried contacting you telephonically at about 10:50 but could not reach. (left a voice message)
Firstly we would like to apologise for the overall service experience.
We can understand how frustrating it must have been for you trying to cancel a product linked on your account from April 2015 with no luck.
Please be advised that your query has been escalated to our mobile contact team for investigation purposes. Upon their findings direct feedback confirming cancellation and a refund will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply24 Nov 2015, 10:56
Official
Hello irampedi,
Kindly note we tried contacting you telephonically at about 10:50 but could not reach. (left a voice message)
Firstly we would like to apologise for the overall service experience.
We can understand how frustrating it must have been for you trying to cancel a product linked on your account from April 2015 with no luck.
Please be advised that your query has been escalated to our mobile contact team for investigation purposes. Upon their findings direct feedback confirming cancellation and a refund will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Kindly note we tried contacting you telephonically at about 10:50 but could not reach. (left a voice message)
Firstly we would like to apologise for the overall service experience.
We can understand how frustrating it must have been for you trying to cancel a product linked on your account from April 2015 with no luck.
Please be advised that your query has been escalated to our mobile contact team for investigation purposes. Upon their findings direct feedback confirming cancellation and a refund will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,