Edgars account incorrectly credited, no assistance in reversal of the credit

I would give zero stars if this app allowed it. I am very disappointed with the service received from both Edgar's and Legit. They credited my Edgars account and claimed the transaction did not go through, they have since refused to reverse the amount from my account even when they own up to their mistake.

I went to Legit mall of Africa with the intention of using my edgars account. During the transaction execution the store experienced load shedding. The cashier told me that the transaction did not go through and she will not be able to give me the merchandise that I was about to purchase. I told her if that's the case I will use my bank debit card which went through and I was able to get my merchandise. I asked her for proof to show that edgars will not claim that I owe them money since I used my bank debit card and she told me that I can only check that at Edgar's customer services.

I went to Edgar's mall of Africa the next day to confirm that the amount I paid the previous day is not showing as credit on my edgars account. The lady assisting me behind the counter told me that the transaction on my edgars account is still "hanging" and it will take a few hours. She assured me that if the transaction result comes back saying I owe them she will contact me else I will not receive a call from her.

A month later I received a number of sms's from Edgar's reminding me to pay them. I decided to call them and explain my story. They told me only Legit can assist me. I received a call from a lady from Legit telling me that I should go to the Legit store with my bank statement and a copy of my ID, and they will refund me cash from paying using my bank debit card and use the money refunded by them to pay edgars. I explained to her that the only reason I have merchandise from Legit was because they would not give me the merchandise based on the failed transaction on my edgars account, and who would be responsible for paying the interest incurred on the Edgar's "failed" transaction. She could not assist with a respond to that.

I went to the legit store on 20th of May, Mapula, Priscilla still did not help, they referred me to a lady by the name Mart-Marie who I was told is from Legit head office, she maintained the story given to me by Priscilla. I am still not assisted.