Edgars Account

+- 3 years ago I settled my Edgars account in full and after that i never used the account again, I kept it open for maybe one day I would use it but just never did. After I settled the amount they continued to invoice me small amounts a month which i also paid every month, never querying why I am still getting invoiced just payed every month this year(2020). I start getting emails from debt collectors stating i owe Edcon (Edgars) money.

I then phoned the call center to enquire about why im getting these emails and they told me that they cant give me a reason as to why I am getting these emails as they can see on there system that i havent used the account in 3 years and that i have always payed my invoices but they will sort it out for me.

After the phone call I still got emails stating I owe them money. I then again phoned the call center regarding it and they said they have escalated this to another department.

I however stopped getting invoices from them and no more debt collection emails came my way. Then the other day I check my ITC on clearscore and it still saying that I am missing payments!!! This is ridiculous to say the least! Edcon needs to update my ITC status and remove all the missed payment they have logged against my name due the there mistake, as in immediately. Also this account now needs to be closed!