Edgars account closure

Edgars and IUA are unprofessional, on the 1 April 2021 i went to Edgars Southgate to pay my account and request my account to closed. I was assisted via a telephone, where i asked the consultant over the phone to also close all financial policies linked to my account. After few minutes I received confirmation sms’es that my policies which were administered by IUA are cancelled and to me that proved the closure of those policies.

Two months later, I was surprised to receive calls from RCS collections asking me when will i pay the outstanding balance of R193.03 on my account. I then told them that i asked for my account to be closed on the 1st April 2021. They kept on asking me if I was given any letter to prove that. I told them my story of the account closure and explained that I got confirmation sms from IUA.

To cut the story short, yesterday (28 Oct 2021) i went back to Edgars Southgate to ask for assistance with my matter. I was put on a phone with RCS consultant who told me the IUA billed on 1st of April 2021 (the day i requested my account and policies to be called), so i must request them to reverse the billing. I was then transferred to IUA to request that but they told me that RCS my resolve that because they don’t do any billings.

Now that Edgars account is active (i don’t need it any more thats why I requested that it must be closed) and it seems like nobody is prepared to take responsibility. At the moment I don’t know what to do. I need help.