CM
Corrie M

1 reviews | Active since Jul 2017

14 Aug 2017, 13:58

Edgars account application - poor response

<p>I have app**** for a edcon account weeks ago already, they contacted me to confirm some information but till date no final answer has been given. Very very poor service.</p>

0
Replies (4)
Edcon
Edcon's reply15 Aug 2017, 09:19
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account and include your ID number for them to be able to check the status. Please find the following reference number for your post ***/GO

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply15 Aug 2017, 09:20
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account and include your ID number for them to be able to check the status. Please find the following reference number for your post ***/GO

Kindly find the direct new accounts team details below.

New accounts Express Credit ***

New Accounts Queries ***

Faxes ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

CM
Corrie M's update15 Aug 2017, 09:43
Reviewer Update
So nie I have to phone you again?? My application was not declined or approved as I never received feedback. I will not phone them because clearly Edgars and Edcon has enough clients and do not need more.
CM
Corrie M's update28 Aug 2017, 12:46
Reviewer Update
Still no feedback!! Useless company!! I am no longer interested in anything Edcon has to offer.