GI
Geraldine I
1 reviews | Active since Oct 2014
08 Oct 2015, 10:06
EDGARDS AIRTIME OTA CANT PAY OWED AIRTIME
Its been many months that past now and I am still getting no response or help.... Again i went and called all the numbers given in my last report to no prevail. Since this report no one got back to me no airtime received either. Matters now needs to taken even further. This is not fair at all. The call centre agent also couldnt help me with the ref # given. Pls call me as a matter of urgency
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Edcon's replyOfficial
09 Oct 2015, 11:04Hello Gekeeva,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been escalated to the management team at the RMCS department to assist with urgently.
Feedback will be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been escalated to the management team at the RMCS department to assist with urgently.
Feedback will be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edcon's reply09 Oct 2015, 11:04
Official
Hello Gekeeva,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been escalated to the management team at the RMCS department to assist with urgently.
Feedback will be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been escalated to the management team at the RMCS department to assist with urgently.
Feedback will be provided to you as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***