Edcon's Edgars ******* Interest Charges on Interest Free Accounts

Edcon has switched it's account holding customers to RCS Financial Services. They now manage the Edgars debtor's book. My wife and I hold the original 6-month interest free accounts. Ever since the take-over conflicting messages, notices and advisories have done the rounds alleging the 6-month interest free account no longer exists even to the point that it still does and that any interest charged would be reversed.

We received our monthly statements for October 2020 with interest charges added. The opportunity was NEVER afforded to change to an interest bearing account. That despite having approached Edgars enquiries now three times via email and twice telephonically.

The 6-month interest free account is governed by the original contract concluded with Edgars, it is therefore ******* to charge interest without valid authorization / acceptance by customers to do so.

These actions are completely unacceptable and must immediately be brought to management's attention. If the interest is not reversed and the 6-month interest free account is no longer an option we will simply close the accounts.