EDCON/RCS

Poor poor poor customer service!!!!!!!!!!!!! On 2020-05-18 i decided to close my account with EDCON. At that stage I only had a balance of R 79.00 for Club Fee and Service Fee. I paid the amount in full via EFT and send them an e-mail with Proof of Payment and requesting closure of account. Since that date I have been receiving account after account and replying with e - mail to '***''***''***' that I have closed the account. Numerous mails send on18/05/20, 10/06/20, 9/7/20, 14/8/20, 15/9/20, 11/10/20. Eventually on 15 September I received an email from B NGQOLOWA Administrator: Customer Service together with a Paid UP LETTER. Still the sms` and accounts come on a monthly and daily basis. Account in Arrears!!!!!! Today 2020-10-30 I received an sms again stating my account is in arrears and I decided to phone and try to resolve a simple request that was made nearly 6 months ago. I was told that RCS is now in charge and that the problem is neither theirs or EDCON and that I must just pay the arrears as account is still open. I CLOSED ACCOUNT on 18/5/2020 and have prove of every e mail send. Mails on 18/5/2020 10/6/2020 9/7/2020 14/8/2020 15/9/2020 11/10/2020 After being put on hold for 20 plus minutes to speak to a TEAM LEADER??? the phone was put down. Issue is still not resolved and I am sure that if they have put me on Credit Buro I do have a strong Court case with the PAID UP LETTER I received. I DO NOT UNDERSTAND HOW THEY CAN NOT EXCECUTE A SIMPLE REQUEST AND CAN ONLY THINK THAT INCOMPETANCE IS THE REASON