EL
Eartha L
1 reviews | Active since Feb 2019
06 Feb 2019, 08:04
Edcon/Jet Repeated calls for no account
Good day, I am amazed that everyday I am getting a phone call regarding airtime that an agent calls and says I owe money for the past 6 months, however I have cancelled it the very same day that I registered and told them I don't want it. I have never received the airtime that they are talking about and I am dead serious when I say that every day I receive a call. This is the very last time that I am going to tell Edcon that I do not want it, never had it. If someone does not delete this off my name, I will take it to the Ombudsman as harassment. Get my name off your system now!
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Replies (1)Edcon's replyOfficial
06 Feb 2019, 09:55Dear Eartha,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to the airtime team (RMCS) to address and resolve your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edcon Team.
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to the airtime team (RMCS) to address and resolve your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edcon Team.
***
Edcon's reply06 Feb 2019, 09:55
Official
Dear Eartha,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to the airtime team (RMCS) to address and resolve your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edcon Team.
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to the airtime team (RMCS) to address and resolve your query within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edcon Team.
***
