VM
Vincent M
1 reviews | Active since Sept 2012
16 Jan 2019, 14:32
Edcon/Jet Account *****
My Statement has a DATA/AIR TIME i have no knowledge of, i think this is the beginning of a long battle with Jet/Edcon because it says Subscription.
Someone called me about this Promotion and i made it clear that i was not interested, i suppose for their sales they just went ahead and added it without consent. Can Edcon/Jet Please Cancel this and i am even considering Closing this account since this could be the beginning of the floodgates which will mess up my healthy Credit.
Helpful (0)
Replies (2)0
Replies (2)
Edcon's replyOfficial
17 Jan 2019, 09:14Dear Vincent
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the data/airtime subscription enrolled on your account.
We will escalate your query to our third parties and final feedback will be provided to you, regarding the cancellation /reversals of the fees.
***/GO
Kind regards
The Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the data/airtime subscription enrolled on your account.
We will escalate your query to our third parties and final feedback will be provided to you, regarding the cancellation /reversals of the fees.
***/GO
Kind regards
The Edcon Customer Experience Team
***
Edcon's reply17 Jan 2019, 09:14
Official
Dear Vincent
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the data/airtime subscription enrolled on your account.
We will escalate your query to our third parties and final feedback will be provided to you, regarding the cancellation /reversals of the fees.
***/GO
Kind regards
The Edcon Customer Experience Team
***
Thank you for bringing this matter to our attention .
Please accept our sincere apologies for the frustrations caused to you with the data/airtime subscription enrolled on your account.
We will escalate your query to our third parties and final feedback will be provided to you, regarding the cancellation /reversals of the fees.
***/GO
Kind regards
The Edcon Customer Experience Team
***
VM
Vincent M's updateReviewer Update
18 Jan 2019, 08:16Good day
I have seen people get blacklisted for refusing to pay things like this which they never gave consent to, Whoever 3rd Party you are dealing with will cost you customers because i am closing this account as soon as this gets resolved. You cant just bill people for things they did not receive nor request.
VM
Vincent M's update18 Jan 2019, 08:16
Reviewer Update
Good day
I have seen people get blacklisted for refusing to pay things like this which they never gave consent to, Whoever 3rd Party you are dealing with will cost you customers because i am closing this account as soon as this gets resolved. You cant just bill people for things they did not receive nor request.