EDCON/EDGARS wont pay back the refund

Below emails show the level of patience I have had to endure since the start of my query with Edgars/Edcon. I had been paying my account but apparently to the wrong account, I was told a refund would be made back to my account...and nothing since.

I have had to send certified ID copies, bank statements, etc. of which nothing shows that there was ever funds transferred to my account.

This is for an amount of R872.32. I have been in desperate need of this money and between Jabulani Mtimkulu - Customer Services Administrator and Adele Olivier - Credit Balance Project Team Manager; I have had no concrete feedback and no one can send me a remittance as proof of their payment into my account. Once they sent a screen shot of a transfer and they confirmed that it bounced back to the sender...no other follow to ensure that I am taken care of as their customer.

I am extremely fed up and on the verge of doing something stupid.

Pease contact me Mrs PZ Sorayi -

________________________________________________________________________________________ ---------- Forwarded message --------- From: Jabulani Mtimkulu <***> Date: Wed, 22 Jan 2020, 16:51 Subject: RE: Outstanding refund *** To: Patty Sorayi <***> Cc: Adele Olivier <***>

Good day Mrs Sorayi In response to your email, please accept our sincere apologies for the delay in response. Please be assured that your query is being attended to and our Accounts Payables department is currently investigating the matter. I will personally give you the feedback once the matter has been finalized and will keep you updated within the next 48 hours on the outcome. We are looking forward to being of better service to you in future and trust that the above will be accepted favorably. Kind regards Jabulani Mtimkulu Customer Services Administrator  Edcon Financial Services  Edgars: +***2 |  *** I  *** This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on ***. The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments From: Patty Sorayi [mailto:***] Sent: Tuesday, 21 January 2020 3:20 PM To: Jabulani Mtimkulu <***> Cc: Adele Olivier <***> Subject: Re: Outstanding refund *** Good day, It is clear to me that my concern is not taken seriously, to what extent do i need to go to in order to get my refund? I have been too patient and have now lost my patience. I am still to receive proof that the money was paid to my account, i have sent u all my bank statements to show that there has been no refund. I have all these emails stored and will be left no choice but to go public should i not get feedback and my money. Regards, Mrs Sorayi On Wed, 04 Dec 2019, 11:08 Patty Sorayi <***> wrote: Good day, As previously discussed please find attached my bank statements dated from 1Aug to 31Oct, of which no where does it reflect a refund from your side. What can be done to fast track this? On Thu, 28 Nov 2019, 14:03 Jabulani Mtimkulu <***> wrote: Good day Mrs Sorayi As per our telephonic conversation please below the proof that the account was paid. Kindly provide us with a bank statement dated from the 28th August 2019 to the 6th September as explained to you over the phone. Kind regards Jabulani Mtimkulu Customer Services Administrator | Edcon Financial Services ( Edgars: +***2 | Ê *** I + *** From: Adele Olivier Sent: Tuesday, 26 November 2019 4:49 PM To: Jabulani Mtimkulu <***> Subject: FW: Outstanding refund *** Importance: High Dear Jabulani According to the notes on vision a refund was done and the balance reflect as zero, but according to the customer she never received the money. May you please investigate and provide feedback. Regards Adele Olivier Credit Balance Project Team Manager *** From: Patty Sorayi [mailto:***] Sent: 26 November 2019 01:47 PM To: Adele Olivier <***> Cc: *** Subject: Outstanding refund Good day Adele, Its been a week since i have sent you proof that the refund you and your company claim has been processed, still has not yet reflected in my account. Please will you reply to myself and Mr Mahebe with the attachment of the remittance advice. I fail to understand that an enquiry that has been ongoing since August still has not been resolved. Your urgent assistance in this matter will be highly appreciated. On Wed, 20 Nov 2019, 08:41 Adele Olivier <***> wrote: Good Morning As per our records it shows that the credit balance is cleared. Regards Adele Olivier Credit Balance Project Team Manager *** From: Patty Sorayi [mailto:***] Sent: 19 November 2019 06:30 PM To: Adele Olivier <***> Subject: certified documents i am sending you the documents you requested once again, hoping that they are the one's that you are looking for.

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on ***. The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

 Please consider the environment before printing this email and/or any related attachments edcondisc