EDCON/EDGARS ERRONEOUSLY CANCELLED A PARENTAL FUNERAL POLICY THAT I TOOK WITH THEM WHEN THEY DID A MIGRATION, WITHOUT MY CONSENT AND NO NOTIFICATION SENT

I signed and accepted a Parent Funeral Policy through Edgars which I was paying together with my monthly instalment. I received an updated document last on 24 Oct 2014 and I mailed Edgars last week to request updated policy documents. They reverted to me stating that the policy was cancelled. I have never cancelled this Parent Funeral Cover and assumed that it formed part of my instalment each month. This is completely unacceptable, who cancelled this? Who gave Edgars the right to cancel something that I signed up for. What happens to the premiums I have paid? I don't scrutinize my statement each month and look at the breakdown of my instalment, I just pay them the instalment. I did not know this was cancelled. I would like this matter escalated immediately as this is ********** and dishonest- Edgars /Edcon needs to give me an explanation and compensation for the risk they have imposed on me. This is the only funeral plan I have for my parents and if anything happened to either one of them, I would have been in a very difficult situation. The negligence of Edgars has placed me in serious risk as my dad had a heart attack and a stroke not too long ago - what if he had past away??? I would like feedback urgently as my parents are currently not covered in the event of their death -thanks to Edgars.

See mail below. From: Zotha Ndlovu ********** Sent: Saturday, 10 November 2018 5:28 PM

Good day, In response to your recent communication with EDCON, please note that as per our records the parent funeral cover is no longer active on the account. Should require further assistance do not hesitate to contact us.

Zotha Ndlovu Customer Services Administrator | Regional Credit Office Durban | Edcon Financial Services Telephone +27 86 ********** | Fax 27 86 ********** | Email **********