EDCON - zero customer service and entrapment

SINCE MARCH of this year I have been trying to speak to a MANAGER at Edcon regarding a jet Club Membership I was I was ******* into signing for. I declined wanting the Membership on the day - IN STORE (Conveniently the store doesnt have have video footage?) - but was asked to sign the keyboard AS PART OF MY TRANSACTION! IN 3 YEARS I NEVER ONCE received any correspondence from the Jet Club (Not even an acknowledgement of my membership!!! No indication that I had been made a member and not a single account statement despite TWICE requesting a change of particulars IN STORE at Edgars Bayside.

I have settled my account in full (apart from the Jet CLUB Fees) in the hope you that you will reverse the charges so I can close my account as i will never support any business in the Edcon group again. Despite Numerous calls and emails and unlimited empty promises from your call center staff I am unable to speak to a manager or anyone who is competent enough to deal with my concerns. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!