Edcon will trap you through their cellphone insurance.

I made an insurance claim from Edcon for my ****** phone. The claim was approved, which is great, however there is no phone to the value of my claim. I have been calling the Edcon call center for assistance and agents hang up on me after pretending they will assists. I last spoke to somebody today who asked me to hold on just so she could hang up on me. The service from Edcon is really pathetic and someone needs to rectify this. I have been thrown from pillar to post regarding ordering a phone to the value of my payout. I am done waiting and need a phone immediately. Why does Edcon offer insurance that only allows you to get a device from their stores yet they know they don't have phones to the values of their insurances? It has been more than 2 weeks of waiting and I can't take it any longer.