nM
nthabiseng M
1 reviews | Active since Jun 2015
01 Jun 2015, 16:38
edcon unreasonably charging customer accounts
firstly 3 policies were opened and their premiums debited to my account without my knowledge, secondly i have been making payments and my account balance keeps increasing instead of reducing and i went to the store to seek help my account statements differ from what she said she saw on the system, she was rude and showed no intrest in helping me.i even calld their call center and got no help.
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Replies (1)
Edcon's replyOfficial
04 Jun 2015, 13:44Hello nthabymapheto,
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are, we tried contacting you for further assistance but to no avail. We would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are, we tried contacting you for further assistance but to no avail. We would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply04 Jun 2015, 13:44
Official
Hello nthabymapheto,
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are, we tried contacting you for further assistance but to no avail. We would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand how disappointed you are, we tried contacting you for further assistance but to no avail. We would like to assure you that your service experience will be discussed with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***