rW
robyn W
1 reviews | Active since Apr 2012
10 Nov 2015, 11:45
Edcon Topshop Terrible Quality
Good Day<br> <br> As per discussion with the Topshop Staff my complaint should be directed to Edcon.<br> <br> In Aug 2015 I bought a pair of High wasted top shop jeans(Ladies). I have probably worn the jeans 4 or 5 times since and they have torn at the seams and have holes between the legs. These jeans are of such poor quality that even the texture of the jeans have thinned out to feel like a bed sheet.<br> <br> Obviously I did not keep the slip as I had worn the garment, and now I am pretty much stuck with a useless pair of jeans that I paid R 899 for.<br>
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Edcon's replyOfficial
10 Nov 2015, 14:44Hello robz_wheatley,
Thank you for bringing quality concerns to our attention
Please be advised that our returns policy is 30 days for change of mind and 6 months for quality defective items subject to terms and conditions. In order to receive proper assistance a till invoice (proof of purchase) needs to presented in order to address quality concerns with the respective supplier.
Kindly note that your query has been escalated to Senior Management at Edcon Top-shop Gateway. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for bringing quality concerns to our attention
Please be advised that our returns policy is 30 days for change of mind and 6 months for quality defective items subject to terms and conditions. In order to receive proper assistance a till invoice (proof of purchase) needs to presented in order to address quality concerns with the respective supplier.
Kindly note that your query has been escalated to Senior Management at Edcon Top-shop Gateway. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,
Edcon's reply10 Nov 2015, 14:44
Official
Hello robz_wheatley,
Thank you for bringing quality concerns to our attention
Please be advised that our returns policy is 30 days for change of mind and 6 months for quality defective items subject to terms and conditions. In order to receive proper assistance a till invoice (proof of purchase) needs to presented in order to address quality concerns with the respective supplier.
Kindly note that your query has been escalated to Senior Management at Edcon Top-shop Gateway. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Thank you for bringing quality concerns to our attention
Please be advised that our returns policy is 30 days for change of mind and 6 months for quality defective items subject to terms and conditions. In order to receive proper assistance a till invoice (proof of purchase) needs to presented in order to address quality concerns with the respective supplier.
Kindly note that your query has been escalated to Senior Management at Edcon Top-shop Gateway. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,