Edcon *****s

My wife filled is forms and singed up for a "Thank U " card last year. We came home and registered on line as well. Since then we have been swiping it at all the places were we can get points. About 3 weeks back I could not log in to check our points. I called and was told they are off line and to call back. I tried again to log in today but still nothing. We called again and after my wife spoke to a lady was told" sorry you lost R800 as you were not registered correct and your stuff expired May" How can this be after forms were completed, online registration was done and no one said anything till now. I feel that some one stole this from us and now give us this poor excuse.