PD
Perfect D
1 reviews | Active since May 2013
31 Jan 2020, 08:38
EDCON: The Useless Retail Ever.
I had two accounts opened in my name, Edgers and Truworths. I submitted all my documents to Truworths online and the account was removed from credit reference agencies. Then come useless EDGERS PEOPLE. Firstly, they told me I have to go to the store of which I did and I gave them documents they requested(Affidavit, ID, etc) and signed whatever forms they gave me in the store. That was November 2019. Today it's 30 Jan 2020 my name still cleared and my score is low because of only this stupid Edgers account. No communication from the . Nothing.
Helpful (0)
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Replies (2)
Edcon's replyOfficial
31 Jan 2020, 09:02Dear Musa
Thank you for making contact with us regarding the ********** account and the ITC update.
We apologise for the inconvenience and frustrations caused to you .
As per our discussion we will escalate your query to our regional credit office and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us regarding the ********** account and the ITC update.
We apologise for the inconvenience and frustrations caused to you .
As per our discussion we will escalate your query to our regional credit office and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edcon's reply31 Jan 2020, 09:02
Official
Dear Musa
Thank you for making contact with us regarding the ********** account and the ITC update.
We apologise for the inconvenience and frustrations caused to you .
As per our discussion we will escalate your query to our regional credit office and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Thank you for making contact with us regarding the ********** account and the ITC update.
We apologise for the inconvenience and frustrations caused to you .
As per our discussion we will escalate your query to our regional credit office and feedback will be provided .
Your ***/GO
Kind regards
Edgar's Customer Experience Team
***
Best regards,
PD
Perfect D's updateReviewer Update
31 Jan 2020, 12:25Dear Edgar's Customer team,
Thank you for your call and finally attending to this matter.
Having such matter hanging over you head is frustrating on it's own. Then again when you have to keep keep following with up with other people's incompetency (the previous 'investigating officer') its another story.
I've missed opportunities because of this one account.
Hope all will be sorted soon this time around.
Many thanks
Thank you for your call and finally attending to this matter.
Having such matter hanging over you head is frustrating on it's own. Then again when you have to keep keep following with up with other people's incompetency (the previous 'investigating officer') its another story.
I've missed opportunities because of this one account.
Hope all will be sorted soon this time around.
Many thanks
PD
Perfect D's update31 Jan 2020, 12:25
Reviewer Update
Dear Edgar's Customer team,
Thank you for your call and finally attending to this matter.
Having such matter hanging over you head is frustrating on it's own. Then again when you have to keep keep following with up with other people's incompetency (the previous 'investigating officer') its another story.
I've missed opportunities because of this one account.
Hope all will be sorted soon this time around.
Many thanks
Thank you for your call and finally attending to this matter.
Having such matter hanging over you head is frustrating on it's own. Then again when you have to keep keep following with up with other people's incompetency (the previous 'investigating officer') its another story.
I've missed opportunities because of this one account.
Hope all will be sorted soon this time around.
Many thanks