Edcon - Terrible service and inconsiderate

<p>It is actually disturbing that in order for us to be serviced we first need to complain on a public platform. I lodged a claim with Edcon via Edgars store in Carlton Centre which was approved but they ****** me, expected me to pay an excess that was never explained to me and on top of that they expected me to get a cellphone that was below the insured amount, I called the insurance company and they promised me that the amount will be increased in 30 minutes, this was TWO WEEKS AGO!!!!!! I WENT TO EDGARS IN CARLTON CENTRE ONLY TO BE INFORED THAT NOTHING HAS BEEN DONE ABOUT MY DISPUTE. I call these people all the time and they never pick up their phone, I spend a lot of money on airtime only to listen to a voice machine. I am really dissapointed in them and need my matter to be resolved soon as I don't have a reliable phone, this is affecting me every day.</p>