mS
melissa S
1 reviews | Active since May 2014
18 Jan 2016, 11:46
Edcon Takes Forever to Pay Provident fund
I have resigned from edgars in October 2014, i have a provident fund (+/- R30000) that needs to be paid out to me and i have still recieved no feedback from them. I have a family and i have things i need to do with the money. I was told i would wait 6 weeks not 15 MONTHS!!! this is ridiculous for a company that says they care for their employees. I am really disapointed with Edcon as they are withholding my own money and everytime i call an incompetant person that cant even speak my language tries to understand my question for the first 5 minutes of my call (as if anyone has airtime for that!!!!)<br> <br>
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Edcon's replyOfficial
18 Jan 2016, 13:18Hello melstro,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have made the quality department aware of your query to avoid such incidents from occurring.
We have also addressed this matter with the store manager with regarding the service you have received in store as this incident could have been handled in a different light. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have made the quality department aware of your query to avoid such incidents from occurring.
We have also addressed this matter with the store manager with regarding the service you have received in store as this incident could have been handled in a different light. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edcon's reply18 Jan 2016, 13:18
Official
Hello melstro,
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have made the quality department aware of your query to avoid such incidents from occurring.
We have also addressed this matter with the store manager with regarding the service you have received in store as this incident could have been handled in a different light. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us. Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening.
We have made the quality department aware of your query to avoid such incidents from occurring.
We have also addressed this matter with the store manager with regarding the service you have received in store as this incident could have been handled in a different light. You will be receiving direct feedback from our in store management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***