1 reviews | Active since Jun 2015
EDCON Stores online is a ****!!!
<p>I placed an online order yesterday and today I log in to track its progress. I was told by the lady that my order has been cancelled. By who? I did not cancel my order, I paid the full amount now it has mysteriously been cancelled, what about the money I paid for the product and delivery? This item was the very last one so what will happen if someone has already ordered it as well since they decided to cancel my order. Nothing has been done to resolve this even after I called them this morning. I'm never buying anything from these stores again! Unacceptable!</p>
Good day
Kindly be advised that we will like the matter to the Ecommerce Online team regarding the order that you are tracking as you stated that it was cancelled , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Kindly be advised that we will need for you to provide us with the order number as we attempted calling you ,but you were unreachable. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Good day
Kindly be advised that we will like the matter to the Ecommerce Online team regarding the order that you are tracking as you stated that it was cancelled , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Kindly be advised that we will need for you to provide us with the order number as we attempted calling you ,but you were unreachable. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Good day
Kindly be advised that we will like the matter to the Ecommerce Online team regarding the order that you are tracking as you stated that it was cancelled , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Kindly be advised that we will need for you to provide us with the order number as we attempted calling you ,but you were unreachable. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Good day
Kindly be advised that we will like the matter to the Ecommerce Online team regarding the order that you are tracking as you stated that it was cancelled , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Kindly be advised that we will need for you to provide us with the order number as we attempted calling you ,but you were unreachable. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I did not receive any phonecall/missed call/notification on my phone. I called the call centre again today and spoke to Phumzile who told me that you guys haven't even tried to contact me. Is that what you say just to make it seem like you're taking action to resolve queries? This is completely unacceptable, I've been getting the run around with you guys. I will never buy anything online from you guys. My query has been "escalated" for the 4th time. How many times does a query have to be escalated for it to be sorted out? This is very annoying.
I did not receive any phonecall/missed call/notification on my phone. I called the call centre again today and spoke to Phumzile who told me that you guys haven't even tried to contact me. Is that what you say just to make it seem like you're taking action to resolve queries? This is completely unacceptable, I've been getting the run around with you guys. I will never buy anything online from you guys. My query has been "escalated" for the 4th time. How many times does a query have to be escalated for it to be sorted out? This is very annoying.
This is my order number: ********** 04. Can I get my order please. This run around is really frustrating.
This is my order number: ********** 04. Can I get my order please. This run around is really frustrating.