Edcon still gives customers the run around especially when they wrong

Edcon owes me a refund. For their mistake I had to run around to get a certified copy of my I.D and proof of bank account. I submitted it. Now I have to wait 7 days to get my money back. Is Edcon really going down that they have to ***** from their paying customers. On top of that when an issue is raised and after much running around in still have to wait 7 days to get "my" money from these **********. I was also told by Mpho Tau who works in payroll that once she receives these documents she will speed up the process. I sent her themail papers on the 17 October 2017. Now I'm asking for feedback and I'm just ignored to date. Close your accounts people. I used to work for Edcon, you are being **********. I really thought Edcon will give me speedy service because I used to work for them and I know how they bull**** customers and payments. They are the biggest **** retail industry I know.