1 reviews | Active since May 2016
Edcon staff are ******* they stole from me by added fees without my knowledge or consent
<p>I been to Jet, The Boulders at Midrand to pay my account and brought a pair of sock which I was over charged by casher. I recitify the casher with price which she request I sign for the return of sock and her system is off line and the next casher will re –do the cash for the sock and I can do payment as well which I agreeded</p> <p> </p> <p>When I received my August statement I was shocked to see monthly serivce fee been charged which I never request any service fee on my account and was NOT TOLD about it. I called the call centre which was just a waste of time cause the consultant having a good laugh when I am quering who giving authoried to Edcon to add service fee as I never did which realy got me angery I requested for the supervisor she was just the same not helpful and finally I requested for manager of the department Ndoda Kulu who asured me he will sort the matter. The only thing I received from him was one phone call and one email on Friday telling I signed for a credit agreement sending proof. Which I told him I have no idea of any agreement spoke about and the signature on the slip was for return and payment not for any agreement this is ***** done from Jet staff Boulder since then I have not have the store manger of Jet calling nor Ndoda Kulu the customer service manger calling. I want my account rectified by Edcon. How can they employ people / casher allow them to do *****/DECEIT on customer account.</p> <p> <br /> EDCON IS *****ING FROM THERE CUSTOMER CAUSE THE CAN NOT PAY THEY STAFF SO THEY DO ***** AND **** ON CUSTOMER ACCOUNT WITHOUT THEY KNOWLEDGE </p>
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly forward us your Account number as the ID number provided is incorrect ,we will like to liaise with the accounts team on the matter reported by our valued customer. we will like to also revert the following feedback regarding service fee , we hope this will bring more clarity regarding the service fee, Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ********** 022/GO
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly forward us your Account number as the ID number provided is incorrect ,we will like to liaise with the accounts team on the matter reported by our valued customer. we will like to also revert the following feedback regarding service fee , we hope this will bring more clarity regarding the service fee, Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your email ********** 022/GO
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Good Day, Thank you responding to me I want this matter resloved so can YOU get your accounts department calling me as I have already spent enough of my airtime calling your call centre which I received no joy from. This is reason why I turned to hello peter . Will be waiting for your phone call on my cell phone to have this issue resolved asap and with my email address I am sure you must have pick up all my information.
Regards
Afsana
Good Day, Thank you responding to me I want this matter resloved so can YOU get your accounts department calling me as I have already spent enough of my airtime calling your call centre which I received no joy from. This is reason why I turned to hello peter . Will be waiting for your phone call on my cell phone to have this issue resolved asap and with my email address I am sure you must have pick up all my information.
Regards
Afsana