Edcon - ****** of R8000+

In March of 2017 when paying my Jet account, the teller switched my JET card with another customers (whose surname was similar to mine). I continued to pay what I believed to be my JET account until February 2018 when Edgars called to say my account was arrears. I then noticed that I had been paying someone else's JET account.

I proceeded to take all the slips to the store at which I make my monthly payments, the expectation was that they would correct the payments made to the wrong account and transfer the payments to my account. As well as rectify any purchases made on my account and reverse the associated interest charges. Unfortunately weeks went by without any feedback.

I returned to the store 3 times after, and made numerous calls to the Edcon head office, with no luck of having this matter resolved. Was helped by a guy named Jean, unfortunately we gave up on him as he stopped returning phone calls.

They then proceed to credit my account with R1000, instead of the R8000+ due to me.

My questions are: - have you investigated the ***** aspect of this matter? How likely is it, that the teller gave me the card of someone whose surname is a letter short of mine? Why did the teller have a spare card? - when will you pay the balance due to me? This initial complaint was logged in Feb!!!! - how is it, that no one has taken accountability for this? - are you in the business of *****ing from your customers?